While the chronological format highlights work experience with detailed summaries of the achievements within each position, the functional format focuses on the applicant’s skill set relevant to the role you are applying for.Ī functional resume format usually includes the following information in this order:Īdditional information (i.e., volunteer work and special interests) Education Coral Springs University, 2009-2013 Bachelor of Science in Business Administrationįunctional resumes focus more on relevant skills than work history. Tradelot, 2016 Customer Service Representative: Resolved customer inquiries via phone and email, consistently exceeding targets and pioneering processes for better customer satisfaction. Customer referral program: Spearheaded project, increasing customer base by 15% in less than six months. Experience Cloud Clearwater, 2017 Customer Service Manager: Managed customer relationships via phone and email to obtain payments, resolve inquiries, and up-sell programs. Pioneer development of improved system for following up with unsatisfied customers, reducing customer churn by 6%. Service-based Selling Consistently exceeded application targets by 10%+ with innovative up-selling techniques. Achieve 97% average customer satisfaction rating, surpassing team goal by 12%. Complete Resolution Answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders. Reduced average customer representative call time by 90 seconds with intuitive online training. Single-handedly created customer service representative training manual, reducing onboarding process from 8 to 6 weeks. Skills Process Streamlining Created customer service email scripts used across the company to interact with customers. Area of Experience Retail Sales, Data Entry, Microsoft Office, Typing, Complaint resolution, Service-based selling, Fluency in French and Spanish. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Ann Arbor, Michigan 48111-9626 Customer Service Representative with over three years of experience resolving complex, customer inquiries. The left side of the image defines the section of a functional resume. The title of the image is "Functional Resume" and it shows the parts of a functional resume and an example. Related: How To Write an ATS-Friendly Resume Resume format 2: Functional resume However, if you have multiple gaps in your employment history, you’re looking to change careers or your work experience is heavily varied, you may want to consider a functional or combination resume. It’s also often used by people who are applying to a position in the same or similar field to the majority of their work experience. For example, you might select a chronological resume format if you’ve spent the past several years in the same industry and each role you’ve held was more senior than the last. This is the most traditional resume format and for many years remained the most common.Ī chronological resume format usually includes the following information in this order:Īdditional information (i.e., volunteer work and special interests-optional)Ī chronological resume is a good choice for anyone whose employment history shows a consistent, advancing career path. Prepare patient to be seen by for dental treatmentĪnswer common patient questions about dental procedures, treatments, and issuesīy end of work experience, took on key dental assistant rolesĭental assistant skills include: DANB certification, X-ray certification, Denture impressions, Calming personality and demeanor, Hygenic, Minor oral surgery experienceĪ chronological resume lists your work experience in reverse-chronological order, starting with your most recent position at the top. Little Rock, Arkansas - (123) exceptionally organized and friendly dental assistant with 3+ years of successful experience working with dental offices and clients.
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